If you are a consumer - i.e. a natural person who enters into a legal transaction with us for a purpose that can be attributed neither to your commercial nor to your independent professional activity - you have the following right:

Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the supplier, have taken possession of the goods.
In order to exercise your right of withdrawal, you must send us

Sanza International GmbH
Klessheimer Allee 13
A-5020 Salzburg
E-Mail: office@sanzanet.comt

by means of a clear declaration (eg a letter sent by mail, fax or e-mail) über your decision to revoke this contract.
You can for this purpose the attached Use the model withdrawal form, which is not mandatory.  To comply with the withdrawal period, it is sufficient that you send the notice übungung the right of withdrawal before the expiry of the withdrawal period..

Consequences of the revocation
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) without delay and at the latest within 14 days from the day on which the goods were delivered; The customer is obliged to pay back the full amount of the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us) without delay and at the latest within 14 days from the day on which we have received the notification of your revocation of this contract. For the repayment we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you, in no case will you be charged for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall only be liable for any loss in value of the goods if such loss in value is attributable to the handling of the goods which is not necessary for testing the quality, characteristics and functionality of the goods.

End of the cancellation policy